The evolution of customer experience in logistics At that time, they announced FedEx Surround, the first FedEx customer-facing offering built using Azure, which FedEx made available in December 2020. FedEx Surround uses AI, machine learning and analytics to proactively monitor the risks (like weather disruptions and traffic delays) to packages along a delivery route. Today,… Continue reading How Emerging Technologies Are Transforming Logistics
Category: AI News
How Generative AI Will Change Jobs In Customer Support
Ciscos new AI agents and assistants aim to ease customer service headaches But AI agents are growing ever more sophisticated, showing promise in nearly every area of the enterprise, including customer service. Prior to launch, Cisco is performing an internal pilot of Webex AI Agent in its human resources department. In a demo video shared… Continue reading How Generative AI Will Change Jobs In Customer Support